What Kind of Issues can Big Fish Games Customer Service Representative Resolve?īig Fish Games customer service can resolve most customer issues including problems with billing and subscription fees, hacked accounts and troubleshooting technical problems. Eventually, these problems were cleared up and there haven't been any similar problems over the past few years. In 2014, Big Fish Games attracted media attention from users who claimed that the company had erroneously charged them for services that they didn't know they were signing up for. Some customers report delays in getting a response from Big Fish Games. Many people are very unhappy that Big Fish Games customer service does not provide phone-based service or a live chat option. How do Consumers Feel About Contacting Big Fish Games Customer Service? If you don't receive a response within the allotted time and you have checked your spam folder for messages from Big Fish Games, reply to the confirmation email that you received when you first contacted Big Fish Games.It can take up to 72 hours to receive a response from Big Fish Games customer service.

If you can't find the confirmation notice, check your spam folder.

After submission, check your email box for a confirmation notice.

It is very important that you provide as much detail as possible in your submission, as the customer service agent will need these details to research and resolve your case.

If you have screenshots or other documentation that supports your case, be sure to attach it to your submission.

Visit Big Fish Games' customer support page and complete the customer support form.

There are several things that you can do to help ensure that your request for Big Fish Games customer service is handled quickly and professionally: People contact Big Fish Games customer support for a range of reasons, including:īest Practices for Contacting Big Fish Games Customer Service Why Do People Contact Big Fish Games Customer Support? Instead, Big Fish Games players need to submit customer service requests via the company's website. It should be noted that Big Fish Games does not offer phone-based customer support.

As a major games developer, it is not surprising that Big Fish Games receives a lot of customer service requests. Big Fish Games is a casual gaming company best known for online games such as Cooking Craze and Toy Story Drop.

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